Refund policy

 Return & Refund Policy

At Iconic Co customer satisfaction is our top priority. If you experience any issue with your order, we're here to help.

Return Eligibility

  •  You can request a return within 2 days of receiving your order.
  • The product must be unused, unopened, and in its original condition with all original packaging, tags, and labels intact.
  • Products that have been used, opened, or damaged by the customer are not eligible for a refund

 How to Request a Return

To request a return, please email us within 2 days of delivery at:

  Email mailto:contacticonicco@gmail.com

Please include the following details:

  •  Order ID
  •  Reason for the return
  •  Clear photos of the product (if applicable)

Once we review your request and confirm that it meets our return policy, we will provide you with the return instructions and return address.

 Return Shipping

After your return request is approved, securely pack the product in its original packaging and ship it to the return address provided by our support team.

If the return is approved because you received a damaged, defective, or incorrect product, we will cover the return shipping cost or reimburse your shipping charges.

Refund Policy

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved

  • Your refund will be processed within 3 business days.
  • For online payments, the refund will be credited to the original payment method used during purchase.
  • For Cash on Delivery (COD) orders, refunds will be made via UPI or Bank Transfer after receiving the required payment details from the customer.
  • Depending on your bank or payment provider, it may take 5–7 business days for the refund to appear in your account.

Damaged, Defective, Incorrect, or Missing Products

If you receive a damaged, defective, incorrect, or missing item, please contact us within 48 hours of delivery.

Your claim must include:

  •  Order ID
  • Clear photos of the product
  •  A complete, uninterrupted parcel opening (unboxing) video, starting from the sealed package until all the contents are clearly visible.

Important:- Claims for damaged, defective, incorrect, or missing items will only be considered if a clear parcel opening video is provided. This video is required to verify the issue before any refund can be approved.

Non-Refundable Cases

Refunds will not be provided if:

  •  The return request is made after 2 days of delivery.
  • The product has been opened, used, or damaged by the customer.
  • The product is returned without its original packaging, tags, or labels.
  • A claim for a damaged, defective, incorrect, or missing item is submitted without a valid parcel opening video.The product is returned in a condition different from the one in which it was delivered.

     

    Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:  mailto:contacticonicco@gmail.com

Thank you for shopping with Iconic Co. We are committed to providing a fair, transparent, and hassle-free shopping experience for every customer.